IT Support Specialist

Children’s Crisis Treatment Center is looking to hire an IT Support Specialist to support our growing team.  The IT Support Specialist will assess technical issues and offer support and assistance to team members who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Applicants should have a technical background, preferably with customer service experience. Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?

Summary of Essential Functions:

  • Diagnose and resolve technical hardware and software issues including but not limited to internet connectivity, email management troubleshooting, system logins, and resetting passwords
  • Use information from team members to diagnose tech issues and walk them through the steps needed to fix various problems
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary
  • Set up computers for new hires
  • Strong knowledge of the MS Windows environment including (but not limited to) Active Directory, Group Policy, DNS, DHCP, Exchange
  • Experience managing Microsoft Office 365, Azure
  • Experience with Office 365 Security and governance
  • Experience and interest in Web and email security filtering products
  • An Understanding of TCP/IP as well as various network devices such as switches routers and firewalls.


High School diploma or equivalent required. Bachelor’s degree in Computer Science, MIS or related field preferred.
5+ years of technical support experience.
Knowledge of Windows operating systems.
COVID-19 vaccination required.

Technical/Computer Skills:
Microsoft operating systems
Apple iOS, Android
Microsoft Exchange online
Microsoft Office 365 suite
Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
Audio conferencing technologies
Video/audio streaming
Remote and/or collaborative web technologies
TCP/IP networking
Active Directory
Wireless technologies
VPN technologies
PC, mobile, and network security
Computer imaging software
Printing technologies